Privacy Policy

This Privacy Policy explains how Zivora Ticket Hub ("Zivora") collects, uses and protects personal information when you browse the platform, buy tickets as a guest or account holder, or sell events as an organizer. It should be read together with our Terms & Conditions and Cookie Policy.

We collect only what is needed to run the platform:

• Checkout details — your name, email address and phone number, so we can issue tickets and send your order confirmation (guests included).
• Account details — name, email and password (stored hashed) if you create an account; Google sign-in shares your name, email and profile picture.
• Order and ticket records — what you bought, the payment method chosen, payment status and whether each QR ticket has been scanned.
• Organizer details — organizer/brand name, contact name, phone and event content you publish.
• Optional payout verification — an identity or business registration identifier provided by organizers before their first payout.
• Support messages and newsletter sign-ups you send us.
• Basic technical data such as IP address, browser type and pages visited, used for security and to keep the site working.

• To process orders, issue QR tickets and send confirmations and ticket-access links.
• To let you retrieve tickets with Find My Ticket, and to link earlier guest purchases when you create an account with the same email.
• To give organizers the attendee list they need for check-in and event delivery.
• To prevent duplicate ticket use, detect suspicious orders and protect accounts.
• To answer support requests and, where you have opted in, send launch and product updates.
• To meet legal, tax and accounting obligations.

When you buy a ticket, the organizer of that event can see the attendee details needed to run the event — typically name, email, phone, ticket type and check-in status. Organizers may use this information only for delivering their event, in line with our Organizer Terms.

Payments are completed through the payment method you choose at checkout (M-Pesa or card). Zivora records the payment reference and status but does not store full card numbers or M-Pesa PINs. Payment methods that are still operating in test or sandbox mode are labelled as such at checkout before you pay.

Passwords are stored as one-way hashes. Sensitive organizer payout-verification identifiers are encrypted at rest and shown masked — the full value is visible only to authorised Zivora administrators, and each reveal is logged. Access to organizer and admin tools is role-based. Guest ticket lookups are rate-limited to slow down guessing.

No online service can promise perfect security, so please keep your login details and QR tickets private. Read more on Trust & Safety.

Order and ticket records are kept for as long as needed to provide ticket access, handle refunds and disputes and meet accounting obligations. Account information is kept while your account is open. Support messages are kept while the request is being handled and for a reasonable period afterwards. You can ask us to delete your account information at any time — see your rights below.

• Access and correction — ask for a copy of the personal information we hold about you or correct it.
• Deletion — ask us to delete your account. Order records needed for refunds, disputes or legal obligations may be retained for the required period.
• Marketing — newsletter emails are optional; you can unsubscribe at any time or ask support to remove you.
• Guest access — you can buy without creating an account; only the details needed to issue your ticket are collected.

Zivora is not directed at children. Age limits for individual events are set by organizers and shown on the event page. If you believe a child has provided us personal information, contact us and we will remove it.

We may update this policy as Zivora grows into new countries and adds new features. Material changes will be highlighted on this page.

For privacy questions or to exercise your rights, reach us through Contact Support. Include the email used for your order or account so we can locate your records.